When the extension shows nothing
Nine reasons the extension looks dead on a page, how to tell them apart in one glance, and the fix for each one.
The extension draws nothing in several different situations, and they are not the same problem. Match what you see to the row.
| What you see | What it means | What to do |
|---|---|---|
| Nothing at all on a browser settings page | Extensions cannot run on the browser's own pages | Open the application form itself first |
| No badge and no number on a posting | The reader found no job description it understood | Press Tailor this page in Involve and paste it there |
| Fill button greyed out | Either the page cannot be filled, or the plan does not cover it | Hover it. The title says which of the two |
| "Nothing was read from this page" | You declined the site permission | Press the button again and accept the dialog |
| "No resume stored yet" | The extension never received a snapshot | Open Involve signed in and parse your resume |
| "Sign in at Involve" | The session expired or you signed out | Sign in on the website. The extension picks it up |
| "Checked earlier, no connection now" | The plan check could not reach the server | Nothing. The last positive answer stands for a day |
| A red line about LinkedIn | LinkedIn is blocked, so the extension never runs there | Apply on that site yourself, as a person |
| A queue that staged files and did nothing | The queue had no permission for those sites | Press start again. It asks for every queued site in that click |
The two worth understanding
No score on a posting. Nothing is scored off a title. Where the page does not carry a job description the reader recognises, it draws nothing rather than putting a confident number on a page it did not read. A careers index, a login wall and a search results page all land here, and all three are correct.
A queue that staged and stopped. Chrome grants a host permission only inside a user gesture. A run started without asking left tailored documents sitting in the downloads folder and never reached the form. The start button now asks for every site in the queue in the same click, and a missing grant is reported as a missing grant rather than as an error string.
Checks that fix most of the rest
- Is the extension enabled at all? Open the browser's extensions page and look.
- Is the site granted? Same page, under the extension's site access.
- Does the popup's account block show your plan, or a refusal? A refusal names what to do.
- Does the resume block show a sync time? If not, open Involve signed in and parse the resume again.
- Is this a form, or a listing? The fill button works on the application form.
When it is the page and not the extension
Some employers render the form in an embedded frame from a different host, and some render it only after a login. Neither can be filled from outside. Use the copy-out screen, which lays your answers out in that board's own order for pasting: apply by hand on a manual board.
For faults elsewhere in the product, the troubleshooting index covers symptom, cause and fix in one table.
Questions about this
The extension worked yesterday and does nothing today.
Check the account block at the top of the popup first. An expired session is the most common cause, and signing in on the website fixes it without touching the extension.
Why is there no badge on a careers index page?
The reader found no single job description to read. Open one posting rather than the list of them.
The queue staged files and never filled anything.
It had no permission for those sites. Press start again and accept the dialog, which asks for every queued site in that one click.
Can it work on a page saved as a PDF or in a browser settings tab?
No. Extensions cannot run on the browser's own pages, and a PDF is not a form.
Start at the top of the popup
The account block answers half of these on its own, and it is the first thing on the screen for that reason.
Open Involve Resume